Warranty and Guarantee Policy
At mamoni.fun, we are committed to providing our customers with high-quality products. This Warranty and Guarantee Policy outlines the terms and conditions under which our products are covered for repair, replacement, or refund.
By purchasing from our website, you agree to the terms listed below.
1. Types of Coverage
Depending on the product, we offer the following types of coverage:
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Official Brand Warranty: Covered directly by the official manufacturer/brand. Customers can claim this at any official brand service center in Bangladesh.
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Seller/Service Warranty: Covered directly by mamoni.fun. We will repair the product free of cost for labor, but parts cost may apply depending on the product type.
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Replacement Guarantee: If the product has a manufacturing defect within [e.g., 7 days] of delivery, we will replace it with a new unit.
2. Warranty/Guarantee Period
The duration of the warranty or guarantee varies by product and is clearly mentioned on the respective product description page. The period starts from the date of delivery/invoice.
3. What is NOT Covered (Exclusions)
The warranty or guarantee will become void (invalid) under the following circumstances:
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Physical Damage: Any damage caused by dropping, accidents, misuse, or improper handling.
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Liquid Damage: Exposure to water, moisture, or any liquid unless the product is certified waterproof and used within specified limits.
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Unauthorized Repair: If the product has been opened, altered, or repaired by any unauthorized person or third-party service center.
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Power Surges: Damage caused by high voltage, short circuits, or using incompatible chargers/power sources.
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Normal Wear and Tear: Natural degradation of materials over time, such as battery health decline or cosmetic scratches.
4. How to Claim Warranty/Guarantee
To initiate a claim, please follow these steps:
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Contact our customer support team at +8801830203055 or email us at support@mamoni.fun with your Order ID and photos/videos of the issue.
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Once approved for inspection, you must send/bring the product to our designated service center at your own cost.
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You must provide the Original Invoice/Cash Memo and the Original Product Packaging/Box with all accessories.
5. Resolution Timeline
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Inspection: It may take [e.g., 3-5 business days] to inspect the product and verify the claim.
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Repair/Replacement: If the claim is valid, the repair or replacement process may take [e.g., 7 to 21 business days], depending on parts availability.
6. Legal Compliance
This policy is designed in compliance with the Consumer Rights Protection Act, 2009 of the People's Republic of Bangladesh.